Shipping Policy

We ship orders to the address provided during checkout. Customers are responsible for confirming that all shipping information is accurate before submitting an order.

Order Processing

Orders are prepared and shipped as quickly as possible. Processing time is separate from the estimated transit time provided by the shipping carrier.

Processing times for custom alters can vary greatly depending on many factors like: How complex the alter is, how long it takes for the card to ship to us, the type of alter, and how many alters we currently have in rotation.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Methods

Smaller qualifying orders (usually any proxy order between 1-18 cards roughly) may be shipped using an economical letter-mail service without tracking to help you save money. These usually take anywhere between 5-10 business days to arrive when shipping to the contiguous U.S. Smaller orders like these will be shipped with a sturdy shipping shield to protect the cards during transit.

Larger orders, higher-value orders, custom alters, or orders that exceed our standard envelope limits may automatically be upgraded to a tracked shipping service such as USPS Ground Advantage. (Usually around $5.99)

Available shipping methods and applicable charges are displayed during checkout.

international Shipping

Smaller qualifying international orders (usually any proxy order between 1-18 cards roughly) may be shipped using an economical letter-mail service using Global Forever stamps - without tracking to help you save money. These usually take anywhere between 7-21 business days to arrive. Smaller orders like these will be shipped with a sturdy shipping shield to protect the cards during transit.

Unfortunately, due to the nature of international shipments, we cannot guarantee refunds for international orders shipped un-tracked.

Larger orders, higher-value orders, custom alters, or orders that exceed our standard envelope limits may automatically be upgraded to an international tracked shipping service such as USPS International. (Usually around $24.99) and are eligible for refunds or returns when applicable.

Available shipping methods and applicable charges are displayed during checkout.

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country.

International delivery times may vary because of customs processing and carrier delays.

Tracking

Tracking information will be provided when a tracked shipping method is used.

Some economy shipping methods do not include tracking. If an order is shipped without tracking, no live shipment updates or delivery confirmation will be available. We outline the estimated times for these parcels so you can have an idea of how long they’ll take to get to you.

Carrier delivery estimates are estimates only and are not guaranteed.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery and delivery times are outside our direct control.

Delays may occur because of weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

If you notice an address error before your order has shipped, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed so PLEASE double check.

Lost or Missing Orders

For tracked shipments, review the carrier's tracking information and contact the carrier if a shipment appears delayed or missing.

For orders marked as delivered, check with household members, neighbors, leasing offices, local postal facilities, and the shipping carrier before reporting the order as missing. Some services also mark the parcels as delivered when being scanned in at your local PO. Allow 1-2 business days after a “delivered” confirmation to see if it arrives before opening up a missing package request.

Orders marked as delivered by the carrier are not automatically eligible for a refund or replacement. Claims are reviewed individually based on the available tracking and delivery information.

Untracked shipments do not provide delivery confirmation, so delivery status may not be independently verifiable.

Damaged Orders

If your order arrives damaged, contact us promptly through the contact form on our website.

Include your order number and clear photographs of the damaged item and packaging when applicable so we can review the issue and determine whether a replacement or refund is appropriate.

International Shipping

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country.