return policy
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, items must be unused, undamaged, and returned in their original condition and packaging. Proof of purchase or your order number is required.
To start a return, contact us through the contact form on our website. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the order arrived damaged, defective, missing, or incorrect. Original shipping charges are nonrefundable. We recommend using a tracked shipping service, as we cannot issue refunds for returns lost in transit.
Once your return is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Damaged, Missing, or Incorrect Orders
Inspect your order after delivery and contact us promptly if an item is damaged, defective, missing, or incorrect.
Include your order number and clear photographs of the issue when applicable. We will review the claim and arrange a replacement or refund when appropriate.
Nonreturnable Items
The following items cannot be returned:
Custom or personalized products
Digital products
Gift cards
Items that have been used, altered, or damaged after delivery
Items returned without their original packaging
Final-sale items clearly marked as nonreturnable before purchase
Exchanges
We do not offer direct exchanges. To receive a different item, return the eligible item for a refund and place a new order.
Delivery Issues
Orders marked as delivered by the shipping carrier are not automatically eligible for a refund.
Before reporting a missing delivery, check with household members, neighbors, leasing offices, local postal facilities, and the shipping carrier.
Missing-delivery claims will be reviewed individually based on the order's tracking and delivery information.